Policy

Return Policy

At Nyle & Moon, we want you to love your cosmic goods. If you are not completely satisfied with your purchase, we offer a straightforward return process.

Return Window

Items may be returned within 5 days of delivery. After 5 days, we are unable to accept returns or issue refunds.

Eligibility

  • ✦ Items must be unworn, unwashed, and in their original condition with all tags attached.
  • ✦ Candles must be unused and in their original packaging.
  • ✦ Items that show signs of wear, damage, or alteration are not eligible for return.

How to Return

  1. Contact us at support@nyleandmoon.com within 5 days of delivery with your order number.
  2. We will provide you with a return shipping address and instructions.
  3. Ship the item back at your own cost. We recommend using a tracked shipping service.
  4. Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Non-Returnable Items

  • ✦ Items returned after the 5-day window.
  • ✦ Items that have been used, worn, washed, or altered.
  • ✦ Sale or clearance items (if applicable).
✦Important — Final Sale

Personalized & Custom Books

All personalized birth chart books — including the Personalized Birth Chart Book, Baby Birth Chart Book, and any other custom-generated publications — are non-returnable and non-refundable.

Each book is a one-of-a-kind product, individually generated using AI-driven sidereal astrology computations based on your unique birth data — including your exact date, time, and location of birth. Because every page is custom-crafted exclusively for you and cannot be resold or repurposed, all personalized book orders are considered final sale at the time of purchase.

  • ✦ Personalized Birth Chart Book (80+ pages, 9 hardcover art styles)
  • ✦ Baby Birth Chart Book
  • ✦ Any future custom-generated publications

If your personalized book arrives with a printing defect or shipping damage, please contact us at support@nyleandmoon.com within 5 days with photos and we will arrange a replacement at no cost.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@nyleandmoon.com with photos. We will arrange a free replacement or full refund.

This policy was last updated on March 9, 2026. If you have any questions about our return policy, please contact us at support@nyleandmoon.com.